Frequently Asked Questions
Your guide to shopping with BOOX
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy for electronics?
We offer a 30-day return policy for all electronics. Items must be returned in their original packaging with all accessories included to be eligible for a full refund.
Do BOOX products come with a warranty?
Yes, all our hardware products include a 1-year limited manufacturer's warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm at checkout.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your products compatible with international voltage standards?
Most of our electronic devices are designed with universal voltage (100V-240V). However, we recommend checking the specific product specifications page or using a localized plug adapter if necessary.